http://www.bravenewcode.com You dream it up, we code it to life. Tue, 07 Feb 2012 20:00:25 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 http://www.bravenewcode.com/2009/11/dear-american-airlines/ http://www.bravenewcode.com/2009/11/dear-american-airlines/#comments Fri, 20 Nov 2009 05:35:46 +0000 Dale Mugford http://www.bravenewcode.com/?p=2333 An oldie but a goodie: Dear American Airlines by Dustin Curtis. Thoughtful discussion on customer experience, design, & the wax in the ears of it all: corporate culture.

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