We are looking for a Support Guru – someone to assist customers in our Pro (commercial plugin) forums for our products (WPtouch Pro, WordTwit Pro and Piggy Pro). The Support Guru works along with our other support staff to provide excellent customer care, and help solve problems for customers using our products.

If you are a passionate, personable individual, who has experience with our products; is familiar with PHP, CSS, and JavaScript; and possesses a strong work ethic, we’d love to hear from you.

Visit our Current Jobs page for more information about the position and to apply.

About us

• BraveNewCode is an innovative company whose plugins have been downloaded and used by millions of individuals and businesses
• Our team members are currently spread out between Los Angeles, the Toronto and Vancouver areas in Canada, and even as far away as Argentina
• Everyone at BraveNewCode works remotely; we mostly collaborate using online tools and communications platforms, such as Skype
• We’ve helped organize several WordPress WordCamp conferences (including WordCamp Vancouver and WordCamp Whistler), and have attended and spoken at various conferences in the WordPress community and beyond

If you used BraveNewCode products or services in the past few months you might have noticed someone new chiming in on Support, or responding via e-mail.

Support Sorcerer, Emilio Rivera

Next, the passionate and intelligent Emilio Rivera has also joined our team, using his extensive development background to help with our development and support. Chances are if you’ve requested support for WPtouch Pro, Emilio’s been there to help you out.

We wish to thank him for his contributions to our team and assistance to our customers, so this post is an official welcoming for this talented gentlemen, welcome to our team Emilio!

Many people don’t realize it, but Dale and myself live on opposite sides of Canada. I live near Vancouver, Canada, and Dale is about an hour outside of Toronto. To see Dale requires that I hop on a plane and spend the better part of a day flying out to his part of the world. Unfortunately, that means Dale and I only get a chance to see each other twice a year or so. The last time we were together Dale flew out my way and we spent the weekend organizing WordCamp Vancouver. We decided to launch WPtouch Pro then, for symbolic reasons, at around 1am on the night before Dale flew back. That was June.

We haven’t had a chance to get together since then, so tomorrow we are both getting on planes and heading to the Mayan Riviera for a little working vacation. Truthfully, it costs us nearly $800 every time we go to see the other person, not including any meals or drinks. So, to pay $1,000 to go to a Mexican all-inclusive resort is just that much easier for us.

I’m actually in the process of giving up my life in Vancouver and am going to be traveling and working for a year, visiting WordPress and WPtouch users across the globe as I move. So, this trip is probably the last time I’ll get a chance to hang out with Dale until April, when I’ll be swinging through New York City for my birthday.

As Dale and I spend a lot of our day on the phone or iChat, working remotely is no obstacle to how BraveNewCode operates. In fact, in a lot of ways it’s an advantage, because I can field questions from time to time after Dale has gone to bed, and he can deal with the occasional issue before I wake up.

So, by tomorrow night Dale and I will both be enjoying a few beers in the Mayan Riviera, strategizing about what next year will bring for WPtouch, BraveNewCode, and a few other of the items we haven’t announced yet. Rest assured, it’s all exciting stuff, so a big thank you to all of our customers, friends, and long-time supporters.

Its been a busy summer for BraveNewCode! Launching WPtouch Pro was an intense project, and we’ve been proud of the response so far. We keep improving WPtouch Pro, too, and have lots of great features, new themes and some surprises planned going forward.

Every once in awhile we like to share an overview of what’s been happening and what we’re up to— affectionately, our “state of the code” address of sorts.

WPtouch 1.9.19

While WPtouch Pro is our main focus, we still give love and attention to WPtouch 1.9, servicing it for bug fixes and feature additions to make it even better.

We just released version 1.9.19, and with it we’ve finally delivered true localization. We’ve included the .pot file in the new /lang folder, which can be used to create language .mo files to translate both the theme and the admin panel.

Submit your translation today to translation@wptouch.com, and we’ll review it for inclusion in a future release.

WPtouch Pro v2.0.9

We’ve been chipping away at point releases for WPtouch Pro, now reaching 2.0.9 and delivering with it fixes, enhancements, compatibility and stability improvements.

Notable new additions include better custom language translation handling, improvements in WordPress Multisite compatibility, and a new feature allowing WPtouch Pro to be disabled for selected URLs and pages.

We strongly recommend upgrading if you’re running any previous version of WPtouch Pro.
WPtouch Pro 2.0.9 will be available later today.

Upcoming: WPtouch Pro v2.1

We’ve begun work on the next major version of WPtouch Pro, which will deliver iPad support, child themes, and support for WordPress 3.0′s custom menus.

Many people have inquired as to what iPad support will be in 2.1, and we’d like to share a couple of thoughts about it.

First of all, iPad support will be opt-in. When you update to 2.1 you’ll be able to decide whether you want to enable iPad support or not. Some are happy with the way their sites look and work on iPad already, and for those people they won’t have to do anything.

For those who do want iPad support, they have a number of options related to what happens with iPad support, and we’ll undoubtedly add to those options over time.

There are already some solutions available for iPad theme stuff with WordPress. We could have shipped “support” for iPad very early on, by simply enabling the user agent and letting WPtouch be WPtouch on iPad. We didn’t for several reasons, but the most important is that we don’t think WPtouch as a theme concept is appropriate on a device like iPad.

Small, hand-held mobile devices are very different from tablet devices such as the iPad. And the iPad user interface, (while borrowing from the iPhone) has some dramatic differences, most notably the way in which vertical and horizontal views are handled in most apps.

So we’re hoping our solutions feel as natural, intuitive and enjoyable for users as possible. And because we don’t have to make the same kinds of compromises as we do with WPtouch (for device compatibility), we can do a few things that should enhance the web experience of a site using WPtouch Pro on iPad.

WPtouch Pro Affiliate Program

We recently launched a new Affiliate Program for customers of WPtouch Pro. Earn 20% on purchases of WPtouch Pro made through text or image advertisements on your website. Find out more ->

WordTwit

We’ve received lots of feedback over the past few months on our WordPress Twitter plugin, WordTwit. Ideas on how to make it better, and what people would like to see added to it have trickled in on our Forums, over Twitter, and here on the blog.

Though we haven’t said much publicly, we’ve been listening to everyone and have been working on adding several enhancements and new features to bring WordTwit up to version 3.0 with some powerful new additions. Stay tuned on the progress towards its 3.0 release, we’ll have new details available soon.

Site Revamp

We’re also chipping away at an overhaul of the entire BNC site, including the forums. We’re re-designing and tweaking the whole experience, focusing on account access and easier support assistance for our customers.

We hope everyone will enjoy the new site when we unveil the new digs. We’ll post some screenshots for feedback a little further down the road.

Thanks

We want to say thanks to all our WPtouch Pro customers, our users, friends, family and followers. It’s your support and interest in what we’re doing that keeps us motivated to do more.

Best,
The BraveNewCode Team

Today marks the 2nd anniversary of BraveNewCode, something we’re very happy to say. When we started out Duane and I had no idea how any of this would turn out, and its been a ride and a blur in the past few years, and all of it worth it!

When we started out working on web projects, our pet project at the time came from a one-off plugin we used on a MatthewGood.org site re-design which included a mobile theme for Apple’s iPhone.

It was what would become WPtouch.

Originally we just wanted a cool theme to show on Apple’s then new iPhone, and soon it became apparent that others were interested in it for their own sites. Both Duane and myself have always been WordPress fanatics, and we wanted to give back to the community that we loved so much, so we offered WPtouch and other plugins like WordTwit and Earth Hour to show some love while we worked on client website projects.

WPtouch has grown a lot and changed a lot since then, and so too has BraveNewCode. We’re better coders and designers. We use better tools and strive for higher achievements. With WPtouch Pro we wanted to take things to the next level and do some pretty awesome stuff, so we knew we’d have to charge a little to invest the kind of time and dedication we know the project deserves. So far the response has been positive, and we thank all our current customers for supporting us and the WPtouch project.

So with all of that said, as BraveNewCode turns 2 we’re offering a nice giveaway to mark it, and make a lucky someone out there happy with a shiny new iPod touch + a WPtouch Pro license… free!

The Contest

To mark our anniversary and celebrate the recent release of WPtouch Pro, we’re giving away a new iPod touch and a 5-Pack WPtouch Pro license!

The lucky winner of our contest will receive:

• One 3rd Generation 32GB Apple iPod touch ($329 CAD value)
• One WPtouch Pro 5-Pack License ($59 CAD value)

How To Enter

The contest has now ended.

Rules and Stuff:

• No purchase necessary
• Have fun