Private, one-on-one support for WPtouch is provided to Pro license holders through our support portal.
Get peer assistance with our free plugins in the WordPress Community Forums.
Before submitting a contact inquiry, please read this brief list of questions that we routinely receive via this form as well as their answers.
- I am a user of WPtouch from the WordPress.org repository (i.e. the free version); where can I get help with my issue?
Sorry to hear you are having issues! Unfortunately due to the number of users currently using the free version (over 4 million downloads), it’s impossible for us to be able to offer one-on-one support for the product. Please post your question in the wordpress.org support forums to obtain assistance, or upgrade to WPtouch Pro where we have a dedicated support team that can assist with your issue. Support questions submitted via this form won’t be answered, so please post your question at wordpress.org instead.
- I am a WPtouch Pro customer and I’m having an issue – where can I receive support?
Please login to the WPtouch Pro Support Centre and post your question there – our dedicated team of support professionals will be able to assist you there. If you’re looking to change your existing license to another site, please submit a ticket via the Support Centre as well.
- Does WPtouch Pro work with WooCommerce?
Yes and no – WPtouch Pro will create a beautiful looking mobile site for you, but many of the Woo checkout tables are left as-is (i.e. desktop-centric). We are currently working on a WooCommerce add-on for WPtouch Pro, so please check back periodically for more information.
- Do you offer discounts for non-profits or NGOs?
At only $49/year, we feel that WPtouch Pro is already very competitively priced for companies, both non-profit and for-profit. So while we value the efforts of all charities and non-profits, our prices reflect what we feel is the bare-minimum needed to provide ongoing support and product updates.
- I am looking for help with custom mobile development for my website. Can you help?
We’re flattered! But at this time our sole focus is on WPtouch Pro and WPtouch, and unfortuntely we don’t have any additional resources to help with custom projects.
Didn’t find your question answered above? By all means then, please contact us below.